Everyone who joins Automattic, no matter which position, has to do support for 3 weeks. I’ve had my support training for a few days this week. It was nice, and i got to know the company even better, and meet a few new people – at least online, but I would really want to meet them in real!
Thanks to everybody from the support team who had the courage to train me and apologies to all the people who will receive a wrong response from WordPress support signed by Alex 🙂